We would like to inform you that we update this page periodically, so if you have a question that could be useful to other people and you can’t find the answer here, please write to us at office@biovitalitys.com and we will answer you as soon as possible. Shortly after, we will add the question and the corresponding answer below. Thank you!
Frequently Asked Questions
Please read our FAQ before sending us a message.
For how long should I take supplements?
Generally, taking supplements should be considered as part of a long-term prevention strategy. The achievement of results is personal, since the health circumstances are different. Short term results could generally be expected at 3 months and long term from 6 months. To get personalised information about the best possible duration, we recommend consulting a doctor.
Is it safe to take all supplements together?
Our range of products is designed synergistically, so that the products can be taken together to take advantage of each product.
How can I leave feedback about my experience?
Please email us at office@biovitalitys.com, and we’ll share your input with the entire team. Customer feedback helps us improve our products, enhance your shopping experience, and helps us get better overall. It means a lot to us, and we love hearing from you!
Do you ship internationally?
We are currently shipping ONLY within the United States.
Delivery options are determined by your shipping zip code and delivery times are calculated during checkout.
How much are the shipping costs?
Shipping costs depend on your region and the option you choose when placing your order. Please visit our Shipping Policy for more details about shipping costs.
Can I track my shipment?
Yes! Once your order is in transit, you get an email with your shipping information which includes a tracking number.
My order didn’t arrive. What should I do?
Please check with your tracking number if there has been an attempted delivery. It is possible that the package is in a pick up station near your address (where you can pick it up), or there might be incomplete information in your shipping address that needs to be updated as soon as possible.
If this is not the case, please contact us at orders@biovitalitys.com and we will investigate the issue.
Which payment methods are accepted in the Online Shop?
We accept payments with credit card via Stripe and PayPal.
How do I cancel or modify an order that was just placed?
If your order has not yet been shipped, you may still be able to cancel or modify it. Simply reach out to us by email at orders@biovitalitys.com and specify your order number in the message. Unfortunately, if an order has already been processed, we can’t make any changes, but, we’ll let you know what other steps you can take.
How long must I wait until a package can be replaced due to damage or the package missing?
This depends on the time frame chosen during checkout. A replacement or refund can be processed after the time frame of the chosen shipping has passed.
What happens if my order is shipped to an incorrect address?
Orders that are placed online cannot be replaced or refunded if an incorrect shipping address is listed. Each order concludes with an order confirmation page and email detailing the shipping and billing information. You will be required to place a new order to be shipped to the correct address. If the incorrect order is shipped back to us, a refund or reshipment can be done.